Part A — Verdict
Overall AI presence
RecommendedTested 5 prompts across 5 AI answers. Your brand appeared in 4 answers.
Recommendation share 80% · estimated range 38–96% · small sample, directional signal
Broad category — crm
Mentioned in 4 of 5 broad crm answers.
Niche category
Not tested this run. Recommended as the next measurement.
Strategic summary
salesforce.com is recommended in most tested crm prompts. Focus on holding that position across platforms and watching for narrative drift.
Part B — Evidence
The evidence behind the verdict
What we asked, what each AI answered, and who it named instead. Every number below traces to the 5 answers we generated for this report — the full answers are in the heatmap underneath.
Across 5 AI answers to 5 buyer-intent prompts, salesforce.com was recommended in 4 of them.
That covers the broad category we tested — crm. Only this one broad category was measured this run; see "Scope of this test" below.
Recommendation share 80% · estimated 95% range 38–96% · small sample, directional signal
Prompts tested
5 prompts · 5 answersWe asked each of these on ChatGPT and Claude — the exact questions, shown in full below.
5 additional calls errored and are excluded from every count above.
Recommended instead
8 namedIn the 1 answers where salesforce.com was not recommended, these crm resources were named instead, ranked by how many cited each.
+2 more named
Sample response
Excerpt — full answers open in the heatmap below.Why it scored this way: Salesforce is not mentioned in the response, which focuses solely on other CRM options. Therefore, it receives a score of 0 for overall quality and visibility.
salesforce.com does not appear in this answer.
Scope of this test
Broad category — crm
Mentioned in 4 of 5 broad crm answers.
Niche category
Not tested this run. Recommended as the next measurement.
We tested the broad category — “crm”— because it is the most contested place to appear and the hardest first test to pass: the generic questions a buyer asks before they’ve named a specific tool. So the 80% above is a precise, limited finding about that broad category only. It does notprove the site is invisible in its own narrower niche — only the broad category was measured this run. A follow-up run should test prompts specific to the site’s real category.
Tested = measured on real AI answers this run. Not tested = no answer was generated, so no score is claimed.
All 5 answers are in the heatmap below — click any cell to read the full response.
Part C — Diagnosis
Diagnosis
Why AI assistants are underrepresenting your brand
You perform well on some AI platforms but are largely invisible on others. Training data and knowledge cut-offs vary by model.
ChatGPT: 80% vs Claude: 0% — 80 point gap.
How each AI sees you.
Different platforms have different knowledge bases. Improving one often lifts the others.
ChatGPT
ChatGPT recommends you in most tested answers.
Claude
Not tested this run
Visibility Heatmap
How well does each AI platform know you across different prompt types?
| Prompt Type | ChatGPT | Claude |
|---|---|---|
Direct Recommendation What are the best crm options available right now? | 10 | 0 |
Problem Solution I need a crm solution. What do you recommend? | 8 | 0 |
Comparison Request Can you compare the top 5 crm options for me? | 9 | 0 |
Beginner Guidance I'm new to crm. Where should I start? | 5 | 0 |
Budget Constrained What's the best crm for someone on a budget? | 0 | 0 |
See exactly how your score was built
The per-prompt math behind your score — which prompts moved it, and by how much.
- Full per-prompt contribution breakdown
- Weekly remeasurement across both assistants
- CSV / PDF export of the full table
Flat monthly price. Cancel anytime. Your current report is saved.
Unlock the full competitive breakdown
Mention quality, ranking, share of voice, statistical confidence and competitive positioning — with 95% confidence intervals.
- Full 5-section competitive breakdown with confidence intervals
- Weekly remeasurement + proof of before/after share
- PDF / CSV export
Flat monthly price. Cancel anytime. Your current report is saved.
One fix, ranked by expected impact.
Built from the answers we captured — what assistants recommended instead, and the page format they cite when they do. Each fix names where it goes and why it earns the recommendation.
Name your category in the page title and H1
Medium impact3 minutesChatGPT recommended HubSpot CRM instead of salesforce.com when asked "What's the best crm for someone on a budget?". Assistants pull the name they can most clearly match to that question — the fixes below give salesforce.com that match for "crm".
HubSpot CRM appears here instead.
“There are several budget-friendly CRM options that offer great features without breaking the bank. Here are some of the best CRMs for those on a budge...”
Where: Homepage <title> and <h1> tags
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Every fix comes with paste-ready copy and exact placement. Then we re-run all your prompts across ChatGPT and Claude each week and show you which fixes actually moved your recommendation share — proof, not a dashboard.
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