Part A — Verdict
Overall AI presence
Not yet recommendedTested 5 prompts across 10 AI answers. Your brand appeared in 0 answers.
Recommendation share 0% · estimated range 0–28% · small sample, directional signal
Broad category — email marketing
Not recommended in any of the 10 answers generated for broad email marketing prompts.
Niche category
Not tested this run. Recommended as the next measurement.
Strategic summary
customer.io did not appear in the tested email marketing prompts. This does not prove the site is invisible in its niche — it shows AI assistants currently recommend broader, better-known email marketing resources instead when users ask generic questions.
Part B — Evidence
The evidence behind the verdict
What we asked, what each AI answered, and who it named instead. Every number below traces to the 10 answers we generated for this report — the full answers are in the heatmap underneath.
Across 10 AI answers to 5 buyer-intent prompts, customer.io was recommended in 0 of them.
That covers the broad category we tested — email marketing. Only this one broad category was measured this run; see "Scope of this test" below.
Recommendation share 0% · estimated 95% range 0–28% · small sample, directional signal
Prompts tested
5 prompts · 10 answersWe asked each of these on ChatGPT and Claude — the exact questions, shown in full below.
Recommended instead
19 namedIn all 10 answers, AI assistants named these email marketing resources in place of customer.io, ranked by how many answers cited each.
+13 more named
Sample response
Excerpt — full answers open in the heatmap below.Why it scored this way: The response does not include any mention of customer.io, resulting in a score of 0 for overall quality. It provides a detailed list of other email marketing platforms but fails to recognize the target brand.
customer.io does not appear in this answer.
Scope of this test
Broad category — email marketing
Not recommended in any of the 10 answers generated for broad email marketing prompts.
Niche category
Not tested this run. Recommended as the next measurement.
We tested the broad category — “email marketing”— because it is the most contested place to appear and the hardest first test to pass: the generic questions a buyer asks before they’ve named a specific tool. So the 0% above is a precise, limited finding about that broad category only. It does notprove the site is invisible in its own narrower niche — only the broad category was measured this run. A follow-up run should test prompts specific to the site’s real category.
Tested = measured on real AI answers this run. Not tested = no answer was generated, so no score is claimed.
All 10 answers are in the heatmap below — click any cell to read the full response.
Part C — Diagnosis
Diagnosis
Why AI assistants are underrepresenting your brand
AI assistants rarely recommend or mention your brand when users ask generic questions about your category.
Appeared in 0 of 10 generated answers (0% recommendation share).
Competitors are recommended in answers where your brand was absent. Assistants surfaced these named alternatives for questions where your brand did not appear.
Recommended instead of you in 10 answers: Mailchimp, Constant Contact, Sendinblue.
This report tested broad "email marketing" questions. Assistants may recommend you more (or less) for the narrower niche you actually compete in — we have not measured that yet. Treat this score as your standing in the wide category, not proof of how you rank inside your specialty.
All 10 answers came from broad "email marketing" prompts. No niche-specific prompts were run in this report.
How each AI sees you.
Different platforms have different knowledge bases. Improving one often lifts the others.
ChatGPT
ChatGPT recommended Mailchimp and Constant Contact, among others instead of you.
Claude
Claude recommended Mailchimp and Klaviyo, among others instead of you.
Visibility Heatmap
How well does each AI platform know you across different prompt types?
| Prompt Type | ChatGPT | Claude |
|---|---|---|
Direct Recommendation What are the best email marketing options available right now? | 0 | 0 |
Problem Solution I need a email marketing solution. What do you recommend? | 0 | 0 |
Comparison Request Can you compare the top 5 email marketing options for me? | 0 | 0 |
Beginner Guidance I'm new to email marketing. Where should I start? | 0 | 0 |
Budget Constrained What's the best email marketing for someone on a budget? | 0 | 0 |
See exactly how your score was built
The per-prompt math behind your score — which prompts moved it, and by how much.
- Full per-prompt contribution breakdown
- Weekly remeasurement across both assistants
- CSV / PDF export of the full table
Flat monthly price. Cancel anytime. Your current report is saved.
Unlock the full competitive breakdown
Mention quality, ranking, share of voice, statistical confidence and competitive positioning — with 95% confidence intervals.
- Full 5-section competitive breakdown with confidence intervals
- Weekly remeasurement + proof of before/after share
- PDF / CSV export
Flat monthly price. Cancel anytime. Your current report is saved.
3 fixes, ranked by expected impact.
Built from the answers we captured — what assistants recommended instead, and the page format they cite when they do. Each fix names where it goes and why it earns the recommendation.
Your top fix is written out in full below. The rest are scoped and prioritized here; Pro opens the exact copy and placement for each.
Add a homepage positioning line
High impact2 minutesChatGPT recommended Mailchimp instead of customer.io when asked "What are the best email marketing options available right now?". Assistants pull the name they can most clearly match to that question — the fixes below give customer.io that match for "email marketing".
Mailchimp appears here instead.
“As of October 2023, several email marketing platforms stand out for their features, ease of use, and effectiveness. Here are some of the best options ...”
Where: Homepage — first sentence, above the fold
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Name your category in the page title and H1
Medium impact3 minutesChatGPT recommended Mailchimp instead of customer.io when asked "What's the best email marketing for someone on a budget?". Assistants pull the name they can most clearly match to that question — the fixes below give customer.io that match for "email marketing".
Mailchimp appears here instead.
“For someone on a budget, there are several email marketing platforms that offer great features without breaking the bank. Here are some of the best op...”
Exact copy to paste + where it goes
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Publish a comparison page vs the named alternatives
Supporting5 minutesChatGPT recommended Mailchimp instead of customer.io when asked "Can you compare the top 5 email marketing options for me?". Assistants pull the name they can most clearly match to that question — the fixes below give customer.io that match for "email marketing".
Mailchimp appears here instead.
“Certainly! Here’s a comparison of five popular email marketing platforms as of 2023: Mailchimp, Constant Contact, Sendinblue, ConvertKit, and ActiveCa...”
Exact copy to paste + where it goes
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Every Monday: your highest-priority fixes, ranked — and proof of whether each one moved your recommendation share.
Get every fix written out — and watch each one move your share.
Every fix comes with paste-ready copy and exact placement. Then we re-run all your prompts across ChatGPT and Claude each week and show you which fixes actually moved your recommendation share — proof, not a dashboard.
Flat $99/month · cancel anytime · remeasured weekly.